Privacy Policy

Introduction

Canaan Collection ("we," "us," or "our") operates the website www.canaancollectionwv.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website or use our vacation rental services.

Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address

• Reservation Information: Check-in/check-out dates, number of guests, special requests

• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

• Identity Verification: Government-issued ID, driver's license (for security and legal compliance)

• Communication Data: Messages, emails, or other communications with our team

• Guest Reviews: Feedback and reviews you provide about your stay

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, referring websites

• Location Data: General geographic location based on IP address

• Cookies and Tracking: Information stored through cookies and similar technologies

Information from Third Parties

We may receive information about you from:

• Booking Platforms: If you book through third-party platforms (Airbnb, VRBO, etc.)

• Payment Processors: Transaction and payment verification information

• Social Media: If you connect or interact with us through social media platforms

• Background Check Services: For security purposes, as permitted by law

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Process and manage your vacation rental reservations

• Provide customer support and respond to inquiries

• Communicate important information about your booking

• Facilitate check-in/check-out processes

• Manage property access and security

Business Operations

• Maintain and improve our website and services

• Conduct internal record-keeping and accounting

• Analyze usage patterns to enhance user experience

• Develop new services and features

• Ensure compliance with legal obligations

Marketing and Communication

• Send booking confirmations and updates

• Provide information about our properties and services

• Send promotional materials and special offers (with your consent)

• Respond to reviews and feedback

• Maintain customer relationships

Legal and Security

• Verify identity and prevent fraud

• Protect against unauthorized access or use

• Comply with legal requirements and regulations

• Enforce our terms of service and policies

• Resolve disputes and handle claims

How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe, PayPal, etc.)

• Booking and reservation management systems

• Website hosting and maintenance services

• Email and communication platforms

• Cleaning and property management services

• Security and background check services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes

• Respond to government requests or regulatory inquiries

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure servers and databases with restricted access

• Regular security assessments and updates

• Employee training on data protection procedures

• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information

• Receive a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete information

• Update your contact information and preferences

Deletion

• Request deletion of your personal information (subject to legal requirements)

• Cancel your account and associated data

Restriction and Objection

• Restrict processing of your personal information

• Object to certain uses of your data

Marketing Communications

• Opt out of marketing emails by clicking "unsubscribe"

• Contact us to update your communication preferences

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Types of cookies we use include:

Essential Cookies

Required for the website to function properly, including:

• Session management

• Security features

• Basic functionality

Analytics Cookies

Help us understand how visitors interact with our website:

• Google Analytics

• Usage statistics

• Performance monitoring

Marketing Cookies

Used for advertising and marketing purposes:

• Retargeting advertisements

• Social media integration

• Conversion tracking

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and legal requirements:

• Reservation Data: Retained for 7 years for tax and legal compliance

• Communication Records: Retained for 3 years for customer service purposes

• Marketing Data: Retained until you opt out or request deletion

• Website Analytics: Retained for 2 years for business analysis

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Providing notice through our website or services

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Canaan Collection
Email: info@canaancollectionwv.com
Phone: 304-801-3099
Address:

296 Bensland Road

Davis, WV 26260
Website: www.canaancollectionwv.com

For specific privacy-related inquiries, please include "Privacy Policy" in your subject line.

State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt out of the sale of personal information

• Right to non-discrimination for exercising privacy rights

European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including:

• Right of access and data portability

• Right to rectification and erasure

• Right to restrict processing

• Right to object to processing

• Right to lodge a complaint with supervisory authorities

This Privacy Policy is effective as of the date listed above and applies to all information collected by Canaan Collection through our website and services.